Sign up for Agricultural Advice - Plant shipping throughout Greece
Refund Policy
Legal Disclaimer
PlantDoctor is not liable for any direct or indirect damages arising from the use or inability to use its products or services. Its liability is limited exclusively to the amount paid for the purchase of a product or service.
Return Policy - The Basics
-
Right of Return: You have the right to return the product within 30 days from the date you receive your order.
-
Product Condition: To be eligible for a return, the product must be in its original condition, unused, unopened, and with all tags and original packaging intact.
-
Non-Returnable Products: Certain products cannot be returned, such as:
-
Digital products (software, files, or subscriptions).
-
Special orders or made-to-order products.
-
Return Process: To return a product, please contact us via email at plantdoctor.info@gmail.com, providing your order number and the reason for the return. We will send you instructions on how to ship the product back to us.
-
Refunds: Once we receive and inspect the returned product, we will process the refund to your original payment method. Please note that refunds may take 5–10 business days to be completed, depending on your bank.
-
Shipping Costs: If the return is due to an error on our part (incorrect item sent or defective product), we will cover the return shipping costs. If the return is made for any other reason (e.g. change of mind), the return shipping costs are the responsibility of the customer.
-
Exchanges: If you wish to exchange your product for another one, you may do so under the same terms and restrictions that apply to returns.
